Stage Windows & Doors
Service Technician - Windows & Doors
Concord, Ontario•Full-time
About the Job
About the Job:
Grow with us as a Service Technician at Stage Windows & Doors!
Company Overview:
Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for residential replacement and custom home markets. Our focus is on providing our customer's value through on-time delivery, quality, and superior service. We strive to build a work environment where safety, respect, commitment, success, and fun are driving principles.
Position Summary:
We are seeking a skilled Service Technician specializing in windows and doors. This role involves responding to service requests, performing accurate re-measures, installing windows and doors, and supporting production as needed. The technician represents the company on-site, providing excellent customer service, collaborating with Service Managers coordinators, production and ensuring work is completed safely, efficiently, and to the highest quality standards. The role also includes planning routes, managing materials, and traveling to client locations, including longer routes as required.
This is a full-time position that requires strong detail-oriented, organization, and teamwork skills and someone who is well versed in glass line and production environments. The successful candidate will be disciplined, punctual, and a strong team player dedicated to generating an engaged and safe work environment.
Primary Responsibilities:
Company Overview:
Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for residential replacement and custom home markets. Our focus is on providing our customer's value through on-time delivery, quality, and superior service. We strive to build a work environment where safety, respect, commitment, success, and fun are driving principles.
Position Summary:
We are seeking a skilled Service Technician specializing in windows and doors. This role involves responding to service requests, performing accurate re-measures, installing windows and doors, and supporting production as needed. The technician represents the company on-site, providing excellent customer service, collaborating with Service Managers coordinators, production and ensuring work is completed safely, efficiently, and to the highest quality standards. The role also includes planning routes, managing materials, and traveling to client locations, including longer routes as required.
This is a full-time position that requires strong detail-oriented, organization, and teamwork skills and someone who is well versed in glass line and production environments. The successful candidate will be disciplined, punctual, and a strong team player dedicated to generating an engaged and safe work environment.
Primary Responsibilities:
- Service & Re-measures: Respond to client locations to investigate assigned service tickets, perform diagnostics, and complete accurate re-measures of windows and doors. Document all findings clearly.
- Customer Service & Representation: Represent the company professionally at all times, advising clients on issues, solutions, and timelines with courtesy, respect, and a solution-focused approach. Maintain a positive impression of the company in all client interactions.
- Installations: Perform window and door installations for smaller service jobs, adhering to company standards, safety protocols, and quality workmanship. Identify any additional materials or equipment required for job completion.
- Reporting & Ordering: Complete detailed service call reports and coordinate with the Order Desk or Purchasing team to order any necessary stock, tools, or materials.
- Collaboration: Coordinate with Service Managers or Service Coordinators regarding schedules, assignments, and any job-specific requirements. Work closely with the Order Desk, Production, and Purchasing teams to address and resolve complex job-related questions or challenges.
- Deliveries & Pickups: Handle deliveries or pickups of materials and tools for job sites as required, ensuring safe handling and proper documentation.
- Production Support: During shorter service schedules or lighter field days:
- Assist in production tasks and training to maintain and develop skills.
- Load and unload materials in advance for upcoming service routes.
- Plan routes efficiently and start early to maximize productivity.
- Inventory & Tools: Maintain and update tool checklists and parts inventory to ensure all equipment and materials are ready for service jobs.
- Vehicle & Road Safety: Maintain company vehicles in good working condition, conduct routine inspections, and follow all road safety regulations at all times.
- Travel: Be prepared to travel to client locations, including both shorter and longer routes, as scheduled.
- Quality & Compliance: Ensure all work meets company quality standards, building codes, and safety regulations. Report any issues or discrepancies promptly.
- Continuous Improvement: Suggest process improvements and identify opportunities to increase efficiency, reduce waste, or improve customer experience.
Knowledge & Skill Requirements:
- Minimum 3 years of experience in residential or commercial Window and/or Door installation, or
- Minimum of 3 years experience with trim (casings) work and framing in construction renovation projects or a related field.
- Excellent Customer Service skills with strength in negotiation.
- Good professional English verbal and written communication skills.
- Strong organizational skills with excellent attention to detail.
- Ability to read/interpret drawings and architectural details.
- Ability to lift 50+ pounds.
- Possesses an Ontario G Class Driver License and excellent knowledge of the Central Ontario area.
- Must pass a criminal record, driver’s abstract, and reference background checks.
What We’re Looking For:
- Ready to hit the ground running in a field-based role, promptly resolving client issues.
- Reliable and motivated, with the ability to lead a team effectively.
- Proactive in identifying and implementing new initiatives to improve service delivery.
- Dedicated to improving efficiency and quality of service.
- Committed to getting the job done right the first time, every time.
Why Stage Windows & Doors?
- 100% Employer-Paid Benefits upon successful completion of probation.
- Competitive Salary with opportunities for growth and career advancement.
- Dynamic Work Environment: Enjoy an engaging and supportive company culture where teamwork and safety are prioritized.
- Performance Recognition: We recognize and reward hard work, innovation, and commitment to excellence.
We thank all interested candidates for applying. Successful candidates will be contacted to participate in the interview process. Stage Windows & Doors is an equal-opportunity employer that is committed to inclusion and diversity. We are committed to providing employment accommodation by the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.